How do I place an order?
After deciding the product(s), quantity, size(s) & shipping method, simply click the “Add To Cart” Button that can be found at the top of each the product description then proceed to enter your shipping details.
What size should I get?
Measurements for each product have been provided in the description. Please go through them carefully and double check to ensure an accurate sizing.
Can I cancel/change my order?
Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order.
We accept 24 Hour cancellation period.
What are your Payment Methods?
We accept credit cards (Visa, Master Card, American Express, and Discover) via PayPal Express Checkout. PayPal is the safest and most secured Payment Gateway we can offer. When you pay via PayPal, you are under the PayPal Buyer's Protection Program.
What is the currency of the store? Can I pay in another currency?
All prices will be shown in EU Euros (€). But your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.
How do I apply Discounts/What if I forgot to use my discount code?
To apply any discounts, kindly enter your Discount code at the Discount bar during Checkout. In the event that you forgot to enter your discount code but would still want to apply it, please contact us immediately so we can assist you.
I ordered multiple items, why did I only receive one?
For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. Another reason we do this is to get away with customs taxes. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once, they are on the way!
Where are your items shipped from?
Orders are shipped from our warehouses in Southeast Asia (Singapore, Malaysia, and China). As our items are stored in several warehouses, your order may be shipped in separate packages.
Can I change my shipping address?
Once you have placed an order, the information goes straight to the shipping department which takes 3-5 working days to process. After which, the shipping department will send the shipping information to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.
Customs, Postal Services & Us (Covers & Curtains) are different entities hence we are not liable for any delays caused by customs or local post services.
How long do I wait until my order is sent out?
Our processing time takes 3-5 business days. This means that your order(s) will generally be sent out within this period.
When will I receive my items after I place an order?
The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that customs inspections can be a factor in shipment. Our Standard Shipping typically takes 2-4 weeks and depending on how fast customs in your country processes the package.
How do I know if my items have been shipped or not?
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.
How do I track my order?
Tracking numbers are included on your shipping confirmation email.
You can track your order on our Tracking Page.
For further assistance, please contact our Customer Service by emailing us at firstname.lastname@example.org
I tracked down my order and the status says Return to Sender, what should I do?
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.
The tracking site says Delivered but I haven’t received my order yet.
Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.