Refund & Replacement Policies
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.
Should you receive an item that is in the wrong color or size than the one you originally order, please email us a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order to get a replacement.
Our store does not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- We sent wrong item – size, style, color.
- Parcels that are lost in transit.
Measurements are provided in each product’s description to help you get a more accurate fit. We do not bear responsibility due to NON-RECEIPT or REFUSAL because the item does not fit.
We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Note: We will not be held liable to any lost or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.
If you have other concerns, please refer to our FAQ page or contact our Customer Service by sending us an email at firstname.lastname@example.org
Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
We do not accept cancellation of orders outside the 24 hours window and/or because of Shipping Time reasons. Please note that our Standard Shipping is posted in Shipping Information Page, hence all customers should be aware of this before concluding an order.
All refunds will be processed within 5-7 business days before the fund reflects on customer’s bank account.
Note: Our team will inspect/verify the photo(s) before we issue out a replacement or refund. Covers & Curtains reserves the right to refuse any replacement and refund if it does not meet the above criteria.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us by sending an email at email@example.com